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A
A
Aadhaar, 123
Aakash Tablet, 24
ABB Robotics, 48, 175
Acharya, Kiran, 225, 226
Adidas, 105
Adobe, 26, 30
ageing problems, 204–205
AI
based conversations and assistance, 52
based image generation engine, 57
based tools, 39, 53, 58, 59, 61–62, 63, 79, 81, 90, 108, 120–121, 120–123, 148, 158
conceptualisation, 24
in customer engagements, 21
in cybersecurity, 40, 90, 108, 122, 123, 147, 158, 181, 185–187, 196, 212, 214, 235
definition, 43
deployment considerations, 232
generated videos and images, 60–61
governance of, 82
implications of, 82–86
led preventive maintenance products, 143–144
led solutions, 22
led trading platform, 121
measure of ROI in, 237
offerings, 58
with predictive analytics, integration of, 41–42
renewed interest in, 51–52
research, 47–48
strategy, 234–236
supply chain optimisation, 144
use, 68–69
wars, 59
winter, 47–51
Airbnb, 36, 85, 225
Airbus, 146
Alexander the Great, 3, 17
Alibaba, 119, 122
ALICE (Artificial Linguistic Internet Computer Entity), 50
AliveCor, 167
AlphaGo Zero, 53
Altman, Sam, 56, 63
Amazon, 16, 19, 21, 30, 31, 34, 51, 85, 100, 101, 102, 107, 221, 224
Comprehend Medical solutions, 207
Echo, 104
Web Services, 30, 31, 33, 56, 166–167
Ambedkar, B.R., 5
AMD, 142
American Airlines, 106
American Express, 123
Amex Bot, 120
Android technology, 142
Ant Group, 122
anti-Semitism, 6
Apostles of Jesus Christ, 17
Apple, 16, 19, 20–21, 23, 31, 49, 52, 221
HomePod, 104
iPhone, 142
application programming interface (API), 35
Arkwright, Richard, 11
Arm, 142
The Artifice Girl, 198
artificial general intelligence (AGI), 53–54, 56, 64–65, 218, 225, 230–231, 233–234
artificial narrow intelligence (ANI), 53, 54
artificial neural network, 44
artificial super intelligence (ASI), 54, 218, 225, 230
Aryan supremacy, 6
ASEA Brown Boveri, 144
Ashoka, Emperor, 5, 17
Asian Development Bank (ADB), 77
asset or equipment twin, 183
The A to Z of Computers, 207
Audi, 104
Augustus, Emperor, 3
Autodesk, 26
Automated Optical Inspection system, 144
automated teller machines (ATMs), 56
automation, 45, 48, 66, 178, 224, 226
business process, 46
combination of AI and, 51–52
combination with AI, 55–56
combined with AI, 179–180
connected, 184–185
cybersecurity protection and, 185–187
digitally native manufacturing, 189–191
future of industrial, 180–181
industrial, 191–194
in manufacturing, 179
MSMEs, 194–196
programmable logic computers and, 48
3 Ps, 181–182
robotic process automation (RPA), 46, 48
in workplaces, 28–30
Autonomous, Connected, Electric and Shared Mobility (ACES), 210–211
autonomous manufacturing, 179
B
Bajaj Auto, 145–146
Bajaj FinServ, 121, 224
Bajaj General Insurance, 225–226
Banking, Insurance & Financial Services Industry (BFSI), 76–77, 117–133, 224
adoption of digital technology, 119
AI-led customer touchpoints and servicing, 134–136
AI-led fraud detection system, 123
AI-led Robo Advisory system, 122
AI-powered credit risk assessment, 121
AI-powered micro-lending platform, 122
Banking 3.0 framing, 121
creation of formal financial intermediaries, 117
digital identities and financial sovereignty, 125
evolution, 117–120
future of AI in, 120–126
implementation of DeFi, 124
integrated view of financial scenarios, 125
intelligent robot advisors, 122
investment banking, 118
life insurance and property insurance, 117–118
online banking, 118–119
predictive financial health monitoring, 125
private and national banking systems, 118
public banking, 117
quantum computing, 125
regulatory changes, 119
talent landscape for AI era, 126, 127–133
barter system, 117
Bed Bath & Beyond, 84
Bengio, Yoshua, 53
Bethlehem Steel, 18
Bhagavad Gita, 3, 8
Big Tech, 65, 66
biometrics, 107
BlackBerry, 20
Motion, 142
Blockbuster, 19
blockchain technology, 107
Blue Yonder, 167
BMW, 104, 143, 145
Bochasanwasi Akshar Purushottam Swaminarayan Sanstha Swaminarayan temple, 211
Boden, Margaret, 52
Bolivar’s vision of self-rule, 4
Bonaparte, Napoleon, 4
Booking.com, 225
Borders, 19
Bosch, 145, 224
BostonGene, 166
Boulton, Matthew, 11
Boulton & Watt (United Kingdom), 141
Brin, Sergey, 16
bring your own device (BYOD), 32–33
Britannia, 105
Broadcom, 142
Brockman, Greg, 56
Buddha, Gautama, 4–5
eightfold path to enlightenment, 9
Buddhism, 5, 17
business process automation, 46
C
Caesar, Emperor Julius, 2–3
career management, 223
CarisMPI, 166
Carnegie, Andrew, 13–14
Carnegie Steel, 14
Catholics, 4
change management, 24
chatbots, 120–121
Christ, Jesus, 8
Christianity, 3, 4, 8, 17
cloud-based services, 22
cloud computing and data analytics, 32, 34–35
transformative impact on enterprises, 36–37
Cognizant, 165
Co-Intelligence—Living and Working with AI (Mollick), 233
Cold War, 15
collaborative robots (cobots), 147
Communist ideology, 6
community kitchens, 9
computers and digital transformation, 25–28
automation in workplaces, 28–30
Computing Machinery and Intelligence, 44
Confucius, 4
Constantine, Emperor, 3
consumer-focused companies, 34
consumerisation of IT, 32
contract manufacturing, 192
conversational AI, 104
Cook, Tim, 23
Covid-19 pandemic, 35, 38, 40, 59, 68, 158, 184
vaccines, 61, 165
craftsmanship, 10
credit system in India, 123–124
Cultural Revolution, 6–7
customer relationship management (CRM) systems, 78
customer service functions, 78
cybersecurity, 40, 90, 108, 122, 123, 147, 158, 181, 185–187, 196, 212, 214, 235
练习题
Which option best matches the idea of AI as presented by the section's knowledge points?
Which of the following is the clearest example of AI application in the BFSI sector?
Which statement correctly distinguishes , , and ?
Which of the following are valid AI application areas mentioned or implied in the section? Select all that apply.
An AI winter refers to a period of reduced enthusiasm, funding, or progress in AI research.
AI governance and AI strategy are unrelated topics because governance deals only with hardware and strategy deals only with finance.
Business process automation and robotic process automation are connected ideas within the broader theme of automation.
The integration of AI with forecasting patterns and future-oriented data use is captured by the term ___ .
Explain why AI governance is important when organisations deploy AI systems.
How does the shift from the barter system to modern BFSI illustrate digital transformation in finance?
A chatbot used by a bank for customer servicing is an example that connects conversational AI with BFSI transformation.
Which lesson from prior business cases such as Nokia or BlackBerry best connects to the current section's theme of computers and digital transformation?
A manufacturing firm wants to reduce machine downtime by using AI to analyse equipment data and schedule service before failure. Which prior case best matches this application of in industrial automation?
Which of the following prior cases are most directly related to the current idea of using AI for manufacturing optimisation, such as preventive maintenance, smart factories, or production analytics? Select all that apply.
The business lesson from cases such as , , and supports the current idea that organisations need an AI and digital strategy, because failing to adapt to technological change can weaken competitive position.
Using AI to forecast equipment failure before it happens is commonly called ___, a concept illustrated by and connected to current topics in automation and AI applications.
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